Training is an important part of a successful business—especially in franchising. Because different franchise locations are all part of the same nucleus, there needs to be continuity and clarity about how things are done correctly.
This is one of the most important jobs as a franchise leader, to train employees to do their jobs well and to fit the system.
If you’re a franchise leader and your employees train in a location apart from you, though, how can you make sure that what they’re experiencing is quality? I provide some helpful answers below.
1. Make Sure Training Covers What Employees Need to Know
In some businesses, training is simply a formality. New employees go through it willy-nilly, and trainers don’t even really care about what they’re “teaching” new hires. This can’t happen with a successful business.
As a franchise leader, make sure that the training curriculum stays up-to-date and changes with the ebbs and flows of what’s important for the success of your business.
2. Evaluate Training Performance
Even if new hires don’t have any ill intentions as they go into training, it’s human nature for some information to go in one ear and out the other. If you are going to institute training as a franchise leader, make sure it counts for something and that information is sticking with new employees.
3. Employee Feedback Is Important
This seems like an obvious point, but it’s actually a bit more nuanced than you might think. A lot of times, companies have employees fill out assessments at the end of training.
This is all fine and well, but be sure your training assessments are asking specific questions that help you really know how helpful training is.
Questions like, “How well did it go?” or “What are some suggestions for improving future sessions?” are OK, but they leave lots of room for vague answers.
Asking specific questions that require specific answers can help you understand how or if your training should improve, and it also allows for employees to feel like their answers might actually mean something.
Have other questions about employee training? Don’t hesitate to contact me today!