Training is an important part of a successful business—especially in franchising. Because different franchise locations are all part of the same nucleus, there needs to be continuity and clarity about how things are done correctly.
This is one of the most important jobs as a franchise leader, to train employees to do their jobs well and to fit the system.
If you’re a franchise leader and your employees train in a location apart from you, though, how can you make sure that what they’re experiencing is quality? I provide some helpful answers below.
1. Make Sure Training Covers What Employees Need to Know
In some businesses, training is simply a formality. New employees go through it willy-nilly, and trainers don’t even really care about what they’re “teaching” new hires. This can’t happen with a successful business.
As a franchise leader, make sure that the training curriculum stays up-to-date and changes with the ebbs and flows of what’s important for the success of your business.
2. Evaluate Training Performance
Even if new hires don’t have any ill intentions as they go into training, it’s human nature for some information to go in one ear and out the other. If you are going to institute training as a franchise leader, make sure it counts for something and that information is sticking with new employees.
3. Employee Feedback Is Important
This seems like an obvious point, but it’s actually a bit more nuanced than you might think. A lot of times, companies have employees fill out assessments at the end of training.
This is all fine and well, but be sure your training assessments are asking specific questions that help you really know how helpful training is.
Questions like, “How well did it go?” or “What are some suggestions for improving future sessions?” are OK, but they leave lots of room for vague answers.
Asking specific questions that require specific answers can help you understand how or if your training should improve, and it also allows for employees to feel like their answers might actually mean something.
Have other questions about employee training? Don’t hesitate to contact me today!
When you first get into the franchising business, it involves lots and lots of self-starting. You need to motivate yourself financially and emotionally to get your new operation off the ground and up and running.
This is all fine and dandy (and absolutely necessary, mind you), but in order to take your new franchise to the next level, you’ll have to have some help. Choosing and employing the right types of leaders to manage different operations and tasks will not only keep your initial franchise working like a well-oiled machine, but it will help you expand and succeed even further.
Read on as I highlight what to do to make sure you have the right leadership in your franchise.
1. Identify Untapped Potential From Within
There are times when bringing in an outside hire is a good idea, but much more often than not, promoting and delegating from within is the right move. Studies show that promoting from within is much better than hiring from the outside, as it can lead to better workplace morale, better business continuity and less turnover.
2. Consider Creating a Leadership Development Program
This will give you a concrete way of evaluating future leadership talent, and it will also give existing employees an idea of what you’re looking for when considering leadership promotions.
A good way to do this is by assessing each employee’s knowledge, skills and attitude, and deciding whether those criteria meet the standard for what you’re looking for in a future franchise leader. Creating a program will help to develop a consistent, organizational standard, which is key for a franchise that has its sights set on lots of growth.
3. Always Communicate With Your Employees
In business, communication is everything. When you show your employees and potential leadership candidates that you are open and available on a regular basis to talk, answer questions and give construction criticism, it shows them that you care.
And when the time comes to promote an employee to a leadership role, he or she will likely implement the same type of communication habits that you have modeled.
Want to learn what it takes to own your own franchise? Reach out today!
Historically, the United States of America is not an empathetic country. In America, capitalism is king, and with that comes the ideology that you must pull up your bootstraps and get to work—no excuses.
While a strong work ethic and the determination to fight through adversity are obviously good traits, throwing a little empathy and grace in the mix won’t hurt anybody. In fact, it’s nearly essential in this day and age. According to Ernst & Young’s 2021 Empathy in Business Survey, around 50% of employees said that they quit their previous job due to their former boss’ lack of empathy, while nearly 90% of workers believe empathetic leadership creates loyalty and increases productivity.
Suffice it to say, if you are wanting to own your own franchise and lead your own group of people, learning how to be empathetic should be at the top of your list. I provide a few ways to do so below.
- Be personal. Whether you praise your employees for a job well done, express genuine concern over the loss of a loved one or support them in new, personal endeavors, showing a real interest in your employees’ personal lives speak volumes. When you are personal with an employee, this will build workplace morale and likely lead to better retention.
- Respect your employees’ work-life boundaries. When businesses made the switch to remote work, the work/life balance was thrown out of whack for many. With many employees coming back to the office now, be intentional to not overwhelm your team with tasks. Encourage them to maintain a healthy work/life balance, which lead to better productivity, morale and connection.
- Connect outside the office. You don’t have to go all-out to better connect, but aiming for one or two personal connections outside of the office per week with some of your employees will lighten the mood and will lead to a better boss/employee relationship. When you feel known, you can grow!
An empathetic business leader is a good business leader! If you are ready to own your own business by buying a franchise, I can help. Don’t hesitate to reach out today.
Employee retention is not an easy task in this day and age. In fact, according to a CNN report, a record number of 10.9 million people quit their jobs in 2021.
While the pandemic was obviously a time of sickness and uneasiness around the globe, it also served as a time of self-reflection, which caused a lot of people to take a closer look at their employment and decide whether they were truly happy where they worked. This is a great thought to have as an employee, but it puts employers and business owners in a tough place, to say the least.
If you are a franchise owner or business leader, learning how to retain your current employees is perhaps been more important than it’s ever been in the past 50-plus years. Here are a few ways you can successfully do that:
- Promote from within your business or organization. There have been countless times where employees have felt that they have reached their ceiling within their respective business; where they have worked as hard as they can work for as much pay as they can take. If you’re a franchise leader or business owner, identify these types of hard-working, talented employees and elevate their pay and role. If employees know they can be promoted from within, businesses experience less turnover.
- Observe how other successful franchises and franchisees are using their money and treating employees. One of the best ways to to get better is to observe and learn from other people like you. If a franchise or fellow franchisee has happy, financially satisfied employees, what are they doing to make those employees happy? Whether it’s profit-sharing, great benefits, extra PTO or a generous bonus system, see what you can do within the budget to reward your employees and make them feel like their work is absolutely monetarily worth their time.
- Build a solid culture. A good work environment and culture starts with you, the franchise leader. Model the character, work ethic, drive, determination and care that you expect from your team, and your employees will likely follow suit. A safe, caring culture goes a long way in keeping people around.
Want to become the owner of your own franchise? I can help you make that happen! Reach out today.
Burnout isn’t a cliché—it’s a real thing among employees, business owners and entrepreneurs. If you are feeling burnt out right now, you’re certainly not alone, as the past two years in particular have been extremely tough to get through.
Even if you don’t think you’re “burnt out,” but you’re finding yourself approaching that feeling, it’s important to learn how to exercise some self-care so you can be the best version of yourself on and off the job.
I’m highlighting some effective ways to take care of yourself along your business journey below, so read on!
1. Identify Bad Habits And Drop Them
When you’re tired and overwhelmed, it’s much easier to begin forming bad habits and certain coping mechanisms. Whether it’s heavy procrastination, alcohol or drug abuse, none of these things will lead to anything good and will certainly delay progress and success as a person and as a business owner.
The first step to feeling more healthy and energized is to identify your problem, then make changes.Maintain a healthy diet, try to exercise for the CDC-recommended 150 minutes each week and be comfortable with giving yourself a break. Allowing yourself time and space to get better as a human will go a long way in benefiting your business and entrepreneurial spirit.
2. Talk With Someone
When you’re stretched thin as a business leader, good mental health is often one of the things that falls by the wayside. Having someone to talk to can help you relax and feel like you’re not on your own.
Even though the journey to owning your own franchise or being an entrepreneur can seem like a solo one at times, no real, true success is achieved on your own. The same goes with bettering your mental health. People are better when they have other people in their corner!
3. Be Patient With Your Progress
Feeling less burnt out will take time, and it will often require lots of patience and tinkering with different strategies to find out what benefits your mental health the most.
Some people find that refraining from taking phone calls or answering emails before or after a certain time each day dramatically helps them, while others carve out reserved family time or time to read. Whatever it is, the path to straying away from burnout will almost certainly involve getting comfortable with setting your work aside and focusing on what you-the-person needs, instead of you-the-business-owner.
I’m here to provide the tips you need to help you become your best and most productive self! Don’t hesitate to reach out today if you are ready to tackle franchise ownership.
Are you ready to become your own boss? If so, you’re certainly not alone these days.
In fact, studies have shown that many workers who have joined “The Great Resignation” have gone on to either buy a franchise or become their own boss in some other way.
If this reflects the state of mind that you’re in, it’s important to know the necessary steps to take when considering getting into the franchising game! The following are six signs that franchising is right for you.
1. Structure and Order is of Utmost Importance to You
It’s true—franchising isn’t really for those who always prefer to march to the beat of their own drum and dodge the rules. If you enjoy controlled workplaces and a general sense of order, you’ll love the tried-and-true business methods that franchises bring to their owners.
Franchises rely heavily on their success roadmaps, so if you enjoy having things laid out for you and proverbially tracing the lines, franchising is a worthwhile business endeavor.
2. You Believe in the Power of Teamwork
To generate their collective strength as a brand, franchises rely on a network of franchisees. In fact, franchise owning is not at all for the vigilante, as it necessitates teamwork in an environment where collaboration is not only welcomed, but also expected.
Suffice it to say, if you want to be a part of something bigger than yourself that requires collaboration and a communal mindset, consider franchising!
3. You’re Not a Quitter
While franchisees come with comprehensive instruction manuals, extensive training and assistance from the brand, success is not guaranteed.
Starting out on your franchise opportunity will require lots of work and time, but if the word “quit” isn’t in your vocabulary, franchising might be the greatest option for you! The future payout is often well worth the initial time and effort.
4. You Thrive With a Support System
The comprehensive support systems that franchise businesses have are a key element of their success. The franchisor backs up its franchisees, and the franchisees back up each other.
When you’re ready to make your business ownership ambitions a reality through franchising, it’s important for those close to you to also be invested in your success to ensure that things work out in your favor.
Are you ready to own your own franchise? If so, I can help! Don’t hesitate to contact me today.